AUTOMOTIVE

INFOR CRM solution to cover Customer Service needs for Automotive Industry.

Friendly, simple to use and full of industry-specific features.

Includes customers (individuals & companies), dealers, cars, purchase plans, guarantees and more.

CASINOS

Take advantage of all the benefits of Infor CRM for Casinos, Racetracks and Hospitality

It includes the best practices of Infor CRM to manage high traffic of customers, brief contact and self-service.

Show more...

Key Features:

Customized Customer Profile Form
Survey Management
Question and Answer Management
Claim Management (SQR)
Courtesy Management
Loyalty, Points Redemption and Exchanges
Collective Management (Weddings, birthday parties and others)
Promotional Actions and Benefits
Integration with Core systems
Industry-Specific Reports and dashboards
API for integration with Auto Attention kiosks and POS terminals

Show less...

LOGISTICS

Get a 360 ° view of your logistics customers.

Operational information, current and historical dispatch forms, credit status and more information, integrated with the rest of your organization.

Manage effetivley Sales as well as Service for customer requests and claims.

Show more...

Key Features:

Customer Management
Contact Management
Customer Operational Profile (Insurance, Shipping Preferences, Services, etc.)
Integration with Billing System
Quotes
Standard Rates
Custom Quotes
Approval Processes
Multiple Rates Update
Business Opportunities
Business Proposals
Marketing campaings
Claims Management
Derivation and Resolution Workflows.
Knowledge Base

Show less...

MALLS

CRM oriented to manage high traffic of customers with brief contact periods in big surfaces, including Marketing, Customer Service, Sales and Loyalty functionality.

Show more...

Features included:

Customized Contact Detail
Surveys
Q&A
Claims (Customized Tickets)
Courtesy  – Rewards/Gifts Vouchers
Customer Loyalty
Wedding & Baby Shower Fundraising
Millage Redemption
Receipts Registration
Mobile Version available
Promotional Actions
Legacy ERP/Systems Integration OOTB
Industry Specific Dashboards & Reports
Mall Self Service Stations Integration
POS Interface For Intranet Integration

Show less...

PRINTED & DIGITAL MEDIA

Sales, Marketing and Customer Service management for Media organizations.

Friendly, simple to use and full of industry-specific features.

It manage different types of customers as advertisers, subscribers and readers.

Supported Areas: Marketing, Subscriptions, Advertising and Loyalty Club. Inte with Transactional Systems